1. Introduction

At SHUYANG LLC, we want you to be completely satisfied with your purchase. If you need to return an item, please review our Returns Policy below.

2. Return Eligibility

To be eligible for a return:

  • Items must be returned within 30 days of receipt.
  • Items must be in their original, unworn, and unaltered condition, including all original packaging and tags.
  • Certain items, such as final sale items or custom products, may not be eligible for return.

3. How to Return

To initiate a return:

  • Contact our customer service team at [email protected] or call +1 562 938 2806 to obtain a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging and include a copy of your receipt or order confirmation.
  • Ship the item to the following address:SHUYANG LLC
    16 Alpine Road, Norwood, MA 02062, United States
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds and Exchanges

  • Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
  • Exchanges can be requested for a different size or color of the same item. Please contact customer service to facilitate an exchange.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected] or +1 562 938 2806. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

For any questions or concerns regarding returns, please reach out to:

Email: [email protected]
Phone: +1 562 938 2806
Address: 16 Alpine Road, Norwood, MA 02062, United States

Thank you for shopping with SHUYANG LLC. We appreciate your business!